Shipping policy
How instruments reach your site: dispatch times, freight charges, customs, dangerous goods and what to do the moment a consignment arrives.
Effective date: 11 August 2026
01 / Freight
Shown at checkout
Calculated at checkout for standard consignments. Oversized and heavy items are re-quoted for your written approval before dispatch.
02 / Dispatch
Usually dispatches in 4–6 weeks
Available to order. Usually dispatches from our warehouse in 4–6 weeks from payment confirmation. Delivery time is additional. We order from our supplier first, then ship to your location after the product arrives at our warehouse.
03 / On arrival
Film the unboxing
Wrong, missing or damaged items are covered by our 30-day money-back guarantee. Record an unedited unboxing video as evidence.
1. Where We Ship
We ship worldwide to business and institutional addresses. We do not deliver to PO boxes, and some destinations are unavailable where export control, sanctions or carrier restrictions apply. See Section 13 of our Terms & Conditions.
A deliverable street address, a named recipient and a working phone number are required on every order. Instrument consignments are signed for; they are not left unattended.
2. Shipping Charges
The shipping charge is shown at checkout, in addition to the product price. Prices on the Site are quoted in United States Dollars. Shipping terms and responsibility for duties, taxes and import charges are confirmed individually in each order confirmation.
The shipping charge covers export packing, documentation and freight for standard consignments — handheld and bench instruments, calibrators, probes, cases and accessories.
Oversized, heavy and specialised consignments are re-quoted. Items such as calibration baths, dry-block furnaces, incubators, deadweight testers, platform scales and pallet-freight orders can exceed the standard shipping charge. Where actual freight is materially higher, we contact you with the exact cost for written approval before dispatch. You may cancel for a full return of payment at that point rather than accept the revised charge.
3. Order Processing
Processing begins once payment has cleared. For bank transfers this means the funds have been received in our bank account, and for card payments that the card payment has completed, as described in Section 7 of our Terms & Conditions.
| Stock position | Typical dispatch |
|---|---|
| Available to order | Usually dispatches from our warehouse in 4–6 weeks after ordering from our supplier. Delivery time is additional. |
| Requires calibration | Add 3–7 working days where an instrument ships with a fresh certificate. |
| Indent / made to order | Usually 4–6 weeks before dispatch from our warehouse. Any order-specific lead time is stated on your quotation or order confirmation. Delivery time is additional. |
The stock position that applies to your order is the one stated on your written quotation or order confirmation, not the catalogue page. Orders placed on Indonesian public holidays or outside working hours (Mon–Fri, 09:00–18:00 WIB) are processed the next working day.
Order Updates During Lead Time
Our usual lead time is 4–6 weeks from payment confirmation, before dispatch. During this period you will receive updates by email from sales@indomultimeter.net:
- Order confirmation: once payment is received, with the expected dispatch window.
- Progress updates: every 1–2 weeks, or immediately if anything affects the schedule.
- Dispatch notice: when the unit ships, with the FedEx tracking number and shipping documents.
You can also email sales@indomultimeter.net any time for a status check, and we will reply within one business day.
4. Transit Times
Transit time runs from dispatch, not from the date of order, and excludes time held in customs.
- Indonesia — typically 1–4 working days to major cities, longer to remote sites and eastern Indonesia.
- Southeast Asia — typically 3–7 working days by air.
- Rest of world — typically 5–14 working days by air.
- Sea freight — quoted separately for heavy consignments, typically several weeks.
These are estimates based on normal carrier performance. They are not guaranteed delivery dates, and we do not offer refunds or compensation for transit delay. See Section 9 of our Terms & Conditions.
5. Carriers, Tracking and Documentation
We ship through established international and domestic carriers, selected per consignment on the basis of destination, weight and the nature of the goods. You receive the carrier name and tracking number by email on dispatch. Please monitor tracking and be available to receive the consignment.
Export documentation, commercial invoices and packing lists are prepared by us. Calibration certificates, test reports and manufacturer documentation travel with the instrument.
6. Duties, Taxes and Customs Clearance
Shipping terms and responsibility for duties, taxes and import charges are confirmed individually in each order confirmation.
We declare goods accurately, at their true transaction value. We cannot mark a shipment as a gift, under-declare its value, or alter a commercial invoice, and requests to do so will be declined.
7. Dangerous Goods and Shipping Restrictions
Parts of our catalogue are regulated in transport, which affects how and where they can travel:
- Lithium batteries — instruments containing or packed with lithium cells ship under IATA dangerous goods rules, in compliant packaging and with the required marking. Some destinations and some carriers will not accept them by air, which can lengthen transit.
- Calibration gas — pressurised gas cylinders for gas detector calibration generally cannot travel by air and are restricted to ground or sea freight. They are usually supplied domestically or sourced locally at the destination.
- Radioactive check sources, mercury-containing instruments and certain chemical standards — supplied only where the destination permits import and the required documentation is in place.
- Pressure vessels and hydraulic equipment — may require draining and purging before shipment.
Where a restriction affects your order we tell you before dispatch and offer the available alternatives.
8. Split Shipments and Partial Delivery
Multi-line orders may ship in more than one consignment where items come from different sources or become available at different times. Splitting an order does not attract an additional shipping charge unless it is made at your request. Each consignment is tracked separately.
9. Delivery, Inspection and Risk
Risk in the goods passes to you on delivery to you or to a carrier you nominate. Title passes on receipt of payment in full.
Record an unboxing video. A wrong, missing, transit-damaged or dead-on-arrival item is covered by our 30-day money-back guarantee, counted from the delivery timestamp. Support the claim with a single unedited unboxing video that starts before the outer packaging is opened. The full evidence requirements are in Section 3 of our Returns & Warranty Policy.
If the outer carton arrives visibly damaged, note the damage on the carrier delivery record before signing, and photograph the carton before opening it.
10. Failed Delivery and Address Errors
Check the delivery address before you complete checkout. Once a consignment has been dispatched, an address change may not be possible, and where a carrier can make one it usually charges a redirection fee that is passed on to you.
Where delivery fails because the address was wrong or incomplete, nobody was available to receive the goods across the carrier attempts, or the consignment went unclaimed at a depot, any re-delivery, storage or return freight is charged to you. Goods returned to us in this way are not treated as a return under the Returns & Warranty Policy; all sales remain final.
11. Insurance
Standard consignments carry the carrier default liability, which is generally low and calculated by weight rather than by the value of the instrument. If you want the shipment insured for its full value, request marine or all-risk cover before dispatch and we will quote the premium. Instruments shipped without additional cover travel at the carrier limit.
12. Delays Outside Our Control
We are not liable for delay caused by customs inspection or clearance, carrier backlog, weather, port or airport disruption, strike action, manufacturer or component shortage, or any other event described in Section 20 of our Terms & Conditions. We will keep you informed and press the carrier on your behalf.
13. Contact
Questions about a shipment, a tracking number or a freight quote:
IndoMultiMeter
Jl Beringin Lot 203, Batam, Kepulauan Riau 29431, Indonesia
Email: info@indomultimeter.net
Phone: +62 851-2196-7508
Mon–Fri, 09:00–18:00 WIB